Mobile Infrastructure for Deploying M-Government - A Top-Down Perspective
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چکیده
Today, many countries are launching E-Government projects to effectively enhance the provision of governmental services. E-Government encompasses the usage of all information and communications technologies (so far mainly by using the Internet) to deliver governmental services to citizens and improve the quality of governmental activities. However, various EGovernment ranking surveys show that even those countries that have succeeded in deploying EGovernment projects also face a subsequent problem – the accessibility of such services by the citizens [Accenture, 2005; United Nations, 2004]. The access limitations differ from country to country and are dependent upon each country’s economic development. Those differences may include availability of information relating to online governmental services, satisfaction with the quality of the services provided, citizens’ proficiency in the use of personal computers, and the availability of personal computers and Internet connections. Especially, low availability of personal computers and fixed Internet penetrations are seen as the basic constraints in deploying E-Government in developing countries.
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